Privacy Policy

Effective date: March 16, 2026

1. Information We Collect

We collect data necessary to provide the QwryAI platform, including:

  • Account and identity data (name, email, authentication metadata).
  • Workspace and configuration data (chatbot settings, integrations, prompts, and uploaded content).
  • Conversation and support data (messages, tickets, knowledge-base content, and optional attachments).
  • Billing and transaction data (plan, subscription status, payment records from payment processors).
  • Technical and usage data (IP address, device/browser data, logs, diagnostics, and product analytics events).

2. Data Sources

Data is collected directly from users and workspace admins, through connected services, and automatically from platform usage.

3. How We Use Information

We process personal and customer data to operate and improve the service, including authentication, model-powered responses, support operations, billing, fraud prevention, security monitoring, and legal compliance.

4. Third-Party Services

Depending on enabled features, we use third-party providers such as:

  • OpenAI and AI model providers for language and embedding features.
  • Stripe for billing, payment processing, and invoicing workflows.
  • Google OAuth for authentication and account sign-in.
  • Sentry and analytics providers for error monitoring and usage insights.
  • Cloud/infrastructure providers (including storage, queues, and caching such as AWS and Upstash where configured).
  • Communication and email providers for transactional notifications.

5. Data Sharing

We do not sell personal information. We disclose data only to subprocessors and service providers needed to deliver the platform, and to authorities when legally required.

6. Data Retention and Deletion

We retain data for the duration of your account and for a limited period after termination for security, legal, and financial requirements. Typical retention targets:

  • Account and workspace records: while account is active.
  • Operational logs and security events: up to 12 months.
  • Billing and tax records: up to 7 years where legally required.

Deletion requests are handled through support and privacy contact channels, subject to legal hold requirements.

7. Your Privacy Rights

Depending on jurisdiction (including GDPR/UK GDPR and CCPA/CPRA), you may have rights to access, correct, delete, export, or restrict processing of your data, and to appeal where applicable.

To exercise rights, contact privacy@qwry.ai. We verify requests before processing.

8. Cookies and Tracking

We use essential cookies (for authentication and session management) and may use analytics cookies where configured. See the Cookie Policy for details.

9. International Transfers

Your data may be processed in countries other than your own. Contractual and technical safeguards are used where required by law.

10. Contact

For privacy requests, contact us at privacy@qwry.ai.